Does your Big White Shuttle take us directly to our condo, or do we have to switch buses when we get to the mountain?
All our ski shuttles are personalized. We pick you up when YOU are ready to go, and we drop you off where you need to go. We can usually back our vans right up to your door and our drivers will help to haul your skis / boards / groceries / boots / booze etc as far as you’d like them to go. Our license requires us to prebook all our shuttles so we can’t necessarily operate like a taxi. We can however, schedule a stop in town to pick up groceries and liquor on the way.
How much can we save by doing our grocery and liquor shopping in Kelowna?
We do not track the prices of the convenience stores on the mountains, but you can imagine that they would be significantly more expensive than in Kelowna or Vernon. The variety has traditionally been somewhat limited for fresh foods and meat. We’ve been told by more than a few of our clients that they paid for their shuttle by shopping in town.
What if there’s a blizzard or an accident and the Big White road closes?
It hasn’t happened to us yet, touch wood, but extreme weather does go hand in hand with ski resorts that get nearly 10m of snow every year. The resorts that we shuttle to have extremely well organized road maintenance crews that do an unbelievably good job of keeping the road clear. If however, there is a road closure for whatever reason we will do everything in our power to get you safely to your destination with a minimum amount of hassel. (We obviously cannot accept responsibility for such things but please rest assured that if you miss your flight as a result of a road closure or other unforseen delay, we will assist you in any way that we can in dealing with your airline) Again, our record to date is perfect.
How much insurance do you have on your vehicles?
We carry at least 5 milliion dollars in third party legal liability on each of our shuttle vehicles.
How early can we go to the airport?
We understand that some people like to go to the airport several hours before their flight, and others actually enjoy sprinting through the airport while the final boarding call is being made! Experience has allowed us to come up with some guidelines which we’ll recommend when you book your shuttle, but we are more than willing to pick you up exactly when you’d like to go. Many of our customers take great comfort in knowing that our drivers are instructed to arrive on the mountain 15 minutes prior to your scheduled pick-up time. You’ll find them waiting patiently outside, ready to go when you are. (please confirm with your accommodator that your check-in and check-out times are acceptable to them)
How much should I tip my driver?
Tipping is not expected at Discover Okanagan Tours, but is customary at any service organization in North America. If your driver brought you to or from your resort on time, made you feel safe and comfortable while on the road, or in any way exceeded your expectations, then we recommend a tip of at least $5 Cdn per person. Historically, tips range between $5 and $20 per person for a one-way trip.